Question 1

What exactly is AxoBook?

Accepted Answer

AxoBook is a SaaS platform for service businesses that combines bookings, customers, communication, payments and growth in one interface.

Question 2

Who is AxoBook for?

Accepted Answer

For barber shops, beauty businesses, studios, coaching, garages, clinics and other local service operations.

Question 3

Can customers choose their own appointment?

Accepted Answer

Yes. Services, open slots and rules can be shown so customers can book cleanly on their own.

Question 4

Can I reduce no-shows?

Accepted Answer

Yes. Deposits, reminders and clearer booking rules are all part of that strategy.

Question 5

Do WhatsApp and Instagram really come together?

Accepted Answer

Yes. AxoBook is structured so requests from both channels become manageable inside one inbox.

Question 6

Will my team need manual support from you for this?

Accepted Answer

No. The product philosophy is self-service: connections, warnings and standard issues should be solvable directly inside the product.

Question 7

Can I require a deposit?

Accepted Answer

Yes. AxoBook is designed around deposits and payment links to make bookings more binding.

Question 8

How are payments processed?

Accepted Answer

The architecture is prepared for external payment providers such as Stripe. Fees and payment logic depend on the provider in use.

Question 9

Where can I find privacy and legal pages?

Accepted Answer

Privacy, terms and imprint are available as dedicated pages in the website footer.

Question 10

Can I maintain customer language and texts per language?

Accepted Answer

Yes. AxoBook is prepared for multilingual booking texts, reminders and business content per language.

Question 11

Can I cancel monthly?

Accepted Answer

Yes. The pricing model is designed around monthly flexibility unless a different agreement exists.

Question 12

Am I stuck on one plan?

Accepted Answer

No. The plans are designed so you can grow into more capability and control over time.

Question 13

Will I need support for normal issues?

Accepted Answer

The goal is the opposite: standard cases like reconnects, billing and settings should be handled directly through self-service.

Question 14

What happens in the demo?

Accepted Answer

In the demo we show live how bookings, inbox, payments, customer retention and team control work together in your context.

Clear answers to the questions that matter before buying

Core understanding of the platform